Tuscanwood

Warranty

Tuscan offers a 30 year limited finish warranty and a lifetime limited structural warranty from original date of retail purchase, and given only to original retail purchaser of Tuscan wood products . Our warranties are not transferable.

What Is Not Covered By Theses Warranties

Wood Floorings installed in bathrooms
Damages sustained from improper transportation, storage, installation, and our exposure to damage caused by environmental conditions, water and other liquids, abrasive or erosive materials, sanding and refinishing products.
Damages from wear and use after 10 years without recoating or refinishing, and lack or improper care and maintenance. Proper maintenance instructions are prescribed in the National Wood Flooring Association Maintenance Guidelines.
Damage caused by fire, flooding, and natural disasters or Acts of God.
Damage caused by vacuum cleaners, appliances, furniture, casters and sharp objects.
Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
Noises (squeaks, etc.) associated with anything other than the mismanufacture of the flooring.
Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots.
Changes in color due to exposure to sunlight and age.
Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity.
Products designated as “clearance” are sold “AS IS”.
Construction related damage.
Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
Improper storage and/or installation and usage not under normal environment are not covered. Normal environment is defined by the accepted industry standard of 35% to 50% relative humidity levels and consistent temperature range between 60 to 80 degrees Fahrenheit.
You and your installer are responsible to inspect flooring prior to installation. We accept no responsibility for liabilities, claims or expenses, including labor costs, where flooring with visible defects has been installed.

What Is Excluded From These Warranties

None of our installers, retailers, detailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties.

WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES. By this we mean any loss, expense, or damage other than to the flooring itself that many result from a defect in the flooring. Our limited warranties constitute the only express warranties for the product purchased.

TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF MERCHATABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGE OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MANY NOT APPLY TO YOU.

THESE WARRANTIIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JUSTISDICTIN TO JURISDICTION.

What Should You Do If You Have A Problem

We want you to be happy with your floor purchase. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please contact info@TuscanWood.com.

PLEASE KEEP YOUR SALES RECEIPT, INFORMATION REGARDING THE CLAIMED DEFECT, DATE, AND PROOF OF PURCHASE MUST BE PROVIDED.